Hilton Santa Cruz Scotts Valley

I always look for a good looking hotel, this hotel ticked all the boxes. Not only was it pretty to look at but it was in an excellent location for us. Our room was clean & comfortably and very quiet, particularly as we were on the ground floor right next to the car park. The food was great, the staff were friendly and polite. I would like to give a “huge” shout out to Nicola, she served us twice in the evening and one breakfast, she was extremely efficient and always had a smile on her face and made time to talk to us, she was the nicest person we met in our whole 3 week vacation. Thank you Nicola.

Staff was very nice. The management called booking dot com to clear up an issue with the credit card on file. When booking dotcom took my reservation, it was on my old card that was ready to expire. So when we got there the card I presented was a new card. The manager called booking dot com and fixed the issue. We were happy to be allowed to go to our room early, too. The room was very clean, quiet, and comfortable. It was very accessible which was nice since I sometimes use my wheelchair to get around. And we really liked the location up in the Santa Cruz Mountains. It was lovely.

Liked gym and hot tub the most. Comfortable bed with good blackout curtains to let us sleep in a little on our vacation days.

The stay at the Hilton was fine.

The hotel was beautiful and felt like we were staying in a mansion. Their breakfast was fantastic since I booked it at the same time as the room and could get anything on the menu. It was very delicious!